The trouble with Amazon

[starsthatshine]

My X-Files DVDs haven't arrived yet so I emailed Amazon (man, it was difficult finding a link) and they replied and then there's this part of the email that I can't quite understand:

Also, please let us know if you would like us to create a replacement order, or if you would prefer to be refunded for the lost package.

What does a replacement order mean? That I order something else instead of what I ordered? Or? Also, if you prefer to be refunded for the lost package... Like they give me money for my agony (because waiting is an agony ^^) or if they just ignore sending the order and give me back my money? Or?

Help me. I'm a bit confused as you might notice

Comments

[canadian-turtle.livejournal.com]

A replacement order is that they send the order again. Refunding is just refunding the money you paid. I don't think they'll offer extra money as it's not their fault it got lost in the mail and the fact they offer the shipment again or to refund you is already a loss on their end.

[aliasagent.livejournal.com]

That's true. So I have to choose between being refunded or having the packages sent again?

[canadian-turtle.livejournal.com]

That's my understanding of it, yes. I also know of someone who didn't receive her stuff from Amazon, so they just send it again (and in the end she got the first package very delayed too LOL)

[aliasagent.livejournal.com]

lol. Did she return the late one or did she keep both and ended up having duplicates? :P

[canadian-turtle.livejournal.com]

She returned it and ended up having to pay shipping costs for that I believe. I would've kept it, and given the duplicate set to someone I know would like it too, lol

[aliasagent.livejournal.com]

Do you think I should wait further or claim a replacement order? I think it was supposed to be here on the 16th or 18th.

[canadian-turtle.livejournal.com]

Not sure what type of shipment you chose or the ETA for the order, but you can always try. It's in Amazon's interest to not send a replacement too soon (in case the first shipment arrives a tad too late) so they just won't answer if you apply for it too early