The trouble with Amazon

[starsthatshine]

My X-Files DVDs haven't arrived yet so I emailed Amazon (man, it was difficult finding a link) and they replied and then there's this part of the email that I can't quite understand:

Also, please let us know if you would like us to create a replacement order, or if you would prefer to be refunded for the lost package.

What does a replacement order mean? That I order something else instead of what I ordered? Or? Also, if you prefer to be refunded for the lost package... Like they give me money for my agony (because waiting is an agony ^^) or if they just ignore sending the order and give me back my money? Or?

Help me. I'm a bit confused as you might notice

Comments

[pnr.livejournal.com]

I agree, go with replacement and end up with two *laughs*

I also want to add that my friend ordered a bunch of comics through me and they got delivered well, friday and today, when they were supposed to have been dleivered a couple of weeks ago.
maybe Amazon orders here are just a bit slow right now?

[aliasagent.livejournal.com]

lol. Four actually since I'm ordering two seasons ;)

Perhaps, but then I think they should extend the ETA so they don't get annoyed customers. It's weird because there was also a book in that order and that came before its ETA. Weird.

[pnr.livejournal.com]

they are a bit weird...
their ETA is usually spanning like a month and yet sometimes you get stuff early or late
I hope my BSG box gets here within the ETA at least ^^;;;